TVING has extended the claim period for its data breach compensation. Eligible members who didn’t apply by September 30 can apply additionally from 10:00 a.m. on October 6 to 11:59 p.m. on October 30.
The extension notice was posted on the website and app on September 29, the day before the original deadline. Members who already applied in September can’t apply again or change the reward they chose, and additional claims will be paid from November 4. The CGV coupon was dropped during the extension period.
TVING Data Breach (6) — Ten Days Left to Claim Compensation
TVING logo
The scope of the breach covered by compensation
On September 3, the joint public-private investigation team of the Ministry of Science and ICT announced that information from 39.54 million accounts, including duplicates, was leaked from TVING. Of these, 22.06 million were active accounts that could log in, and the cause was an access key written in plain text in the source code.
| Account type | Accounts | Average items leaked |
|---|---|---|
| Accounts with CI | 19.04 million | 11.1 |
| Accounts without CI | 20.40 million | 4.6 |
The leaked data covers 20 items in 70 types, including name, date of birth, mobile number, email address, and connecting information (CI). CI is a unique value that identifies one person in identity verification services, so it can’t be changed like a password. That’s also why the rewards include phishing protection insurance: this information can be used in text and phone scams.
Compensation is per person, not per account, so even if you used several accounts you can apply only once.
Separately from claiming compensation, you should also change the password of any other service where you used the same password as TVING.
Extended schedule
TVING notice on the extended claim period — Source: TVING
| Item | First round (September) | Additional round (October) |
|---|---|---|
| Claim period | September 7–30 | October 6–30 |
| Deadline | 11:59 p.m. | 11:59 p.m. |
| Payment starts | October 6 | November 4 |
| Eligible | Affected members | Members who didn’t apply in September |
Rewards claimed by September 30 are being paid out in sequence from October 6. You can check whether your claim is complete and see payment history on the compensation page under TVING’s MY menu.
TVING breach compensation claim and payment schedule — Source: self-rendered from TVING notices
Rewards and what changed
Rewards for extended claims — Source: TVING
The TVING compensation page lists four rewards for extended claims.
| Reward | Details | Note |
|---|---|---|
| Phishing protection insurance | 1 year, covers cyber financial crime | Up to ₩3 million |
| Premium viewing features | 4K, 4 simultaneous devices, 400 downloads | Provided automatically |
| 50 TVING points | Worth ₩5,000 | For content purchases |
| 1-month Wavve pass | Standard with ads | Instead of CGV |
In the first round in September, members chose one entertainment benefit among premium viewing features, a Wavve pass, and a CGV coupon. During the extension the CGV coupon isn’t offered, and the page says multiple rewards can be selected. Some reports said you pick one of the four, so check the actual selection method on the claim page.
Premium viewing features apply to members subscribed to the Standard with ads, Basic, or Standard plans, from October 6 to January 31, 2027. Apple TV content is excluded, and Standard with ads members still see ads. The premium feature period for first-round claimants was also extended from December 31, 2026 to January 31, 2027.
How to apply and things to note
The claim route is the same as in Part 6. Log in to the TVING app or official website, verify your identity on the compensation page in the MY menu, and choose your reward.
[Members who left] Re-register for free, then apply through the same route
[Multiple accounts] Only one claim per person
[Changed contact details] Payment notices are texted to the number in your member info; update it by October 30
[Changes after applying] Selected rewards can’t be canceled, changed, or reissued
TVING said information collected during identity verification is used only to confirm eligibility and pay out, and is destroyed after payment. You can check eligibility on the compensation page after logging in.
🔗 Link - https://www.tving.com/compensation
Beware of impersonation texts during the extension
When the claim period is extended, the period during which texts impersonating compensation notices circulate can lengthen too. TVING’s payment notices are sent only to the number registered in your member info, and claims are accepted only through the MY menu in the app or official website.
If a text asks you to follow a link and log in or enter card details, suspect impersonation. Suspicious texts can be reported to KISA at 118.
What to watch next
- Whether the total number of claimants is disclosed after the additional round closes on October 30
- Payment of additional claims on November 4
- The Personal Information Protection Commission’s penalty decision
- The first hearing date in the ongoing class action
Sources
- [TVING] Notice of extended customer compensation claim period (extension period, payment date, rewards, notes; source of 2 images in the body)
- [TVING] Notice: extended claim period for members who haven’t claimed cyber breach compensation
- [Ilgan Sports] TVING extends compensation claims to October 30 a day before the deadline (2026-09-29, timing of the notice)
- [Nocut News] TVING, which leaked 39.54 million accounts, extends claim period (premium feature period extended)
- [Financial Post] Looking after non-claimants: TVING extends claims and premium benefits (TVING’s position)
- [Edaily] TVING lost 22 million active accounts; plain-text access key was the culprit (2026-09-03, account counts from the joint investigation team)
- [Seoul Finance] TVING leaks 39.54 million accounts over poor access key management (2026-09-03, leaked items)